CUSTOMER CARE SUPPORT AGREEMENT
When you need software support, you should not have to consult your budget before seeking an answer. That is why we developed the Customer Care Support Agreement.
Included with your monthly subscription, the Customer Care Support Agreement is a testament to the value that we place on customer engagement. Not only does this agreement provide you with continual software updates and enhancements, but one of the core principles behind it is our commitment to helping you and others within your organization take full advantage of P2’s and its related modules’ capabilities.
Whether it be additional training over the Web or answering a simple question via phone or email, we want to be engaged with you and to support your ongoing mission to service the community.
Primarius University is an online resource for virtual classes that center on specific features within Primarius. These sessions provide our users a refresher course on current processes. It is also a way for our users to learn more about features that they may not be utilizing.